PRIVACY POLICY — SMI ROOFING COMPANY
Last Updated: March 12, 2026
SMI Roofing Company ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (smiroof.com), use our online booking system, or communicate with us via phone, email, or text message.
INFORMATION WE COLLECT
We may collect the following information when you interact with us:
- Name, phone number, email address, and property address
- Details about your roofing project or service request
- Photos of your property or roof (if provided)
- Payment information (processed securely through third-party payment processors)
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule estimates, inspections, and roofing work
- Send appointment confirmations, project updates, and follow-up communications
- Process payments and invoices
- Improve our services and customer experience
TEXT MESSAGING (SMS) POLICY
By providing your phone number and opting in through our website, booking form, or verbal consent, you agree to receive text messages from SMI Roofing Company. These messages may include:
- Appointment confirmations and reminders
- Estimate and project follow-ups
- Responses to your questions and service inquiries
Message frequency varies based on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan.
You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive texts from us unless you opt back in by replying START. For help, reply HELP or contact us at (479) 324-5092.
We do not sell, rent, or share your phone number with third parties for marketing purposes.
HOW WE PROTECT YOUR INFORMATION
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
THIRD-PARTY SERVICES
We use trusted third-party services to operate our business, including:
- Payment processing (Stripe)
- Communication services (Twilio for SMS)
- Website hosting (GoDaddy)
These providers have their own privacy policies and handle your data in accordance with their terms.
COOKIES
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.
YOUR RIGHTS
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time
CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
CONTACT US
If you have questions about this Privacy Policy, please contact us:
SMI Roofing Company
Russellville, Arkansas
Phone: (479) 324-5092
Email: info@smiroof.com
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